FAQ

General

  • What payment methods do you accept?

  • We accept major credit cards (Visa, MasterCard, American Express, and Discover) through PayPal. You do not need a PayPal account to complete the checkout steps, however you may use your PayPal account if you have one.
  • What is your return/exchange policy?

  • Your complete satisfaction is our number one priority. You may return or exchange unopened items within 15 days of original purchase . Please email returns@rockemapparel.com to request a return/exchange form.



  • Shipping



  • What shipping method do you use?

  • All orders are shipped through USPS via First Class or Priority Mail. Quicker shipping options (such as next day air) are available upon request. Please email orders@rockemapparel.com for any inquiries regarding shipping.

  • When will my order arrive?

  • We pride ourselves on our quick shipping times. Depending on your proximity to the East Coast, your package may arrive within 2-3 days of ordering, speedier than LeBron James on a breakaway!

  • Do you ship internationally?

  • We ship all throughout the United States, and to every country in the world (even Antarctica). Orders are subject to customs fees levied by the destination country. Tracking information is currently unavailable for international orders. Please email support@rockemapparel.com for any questions regarding international shipping.

  • How can I track my order?

  • All orders are shipped with package tracking. Information, such as tracking numbers, are sent to the email you checked out with through PayPal. Please check your spam folder, or email orders@rockemapparel.com if you are unable find your tracking information.



  • Socks



  • Where do you get these colors?

  • Many of our socks are customized using a hand-built machine, with colors suggested by users just like you! You will not be able to find them in stores, only at Rock ‘Em!

  • Will my socks fade?

  • Nope! Our customization process ensures the longevity of your item(s). We ensure your 100% satisfaction, if you have any problem with your socks, please email returns@rockemapparel.com and we’ll be happy to help you out.

  • What size socks should I order?

  • Depending on shoe size, we recommend the following:

    Little Kids up to 3.5 Small Socks

    Big Kids 3.5 - 6.5 (Womens 5 - 8.0) Medium Socks

    Mens 7.0 - 14.0 (Womens 8.5+) Large Socks

    Mens 15.0+ Extra-Large Socks

  • How do I wash my items?

  • For best results, we recommend washing in similar colored laundry with cold water, and hang drying to prevent any possible shrinkage.

  • A lot of the items are sold out...what's up with that?

  • Many of our items are exclusive, meaning we get a limited run of them. We do restock a majority of our items often.

  • How often do you restock?

  • We restock various styles periodically. The best way to get up to the minute stock updates is through following our twitter feed --> !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs");

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